Dealing with Disconnections

Understanding Disconnections

Even with the best internet service providers, occasional disconnections are inevitable. At BetNow Casino, we understand how frustrating it can be to lose your connection in the middle of an exciting game. However, rest assured that our system is designed to handle these hiccups smoothly.

What Happens During a Disconnection?

Should you experience a disconnection while playing, our system will pick up right where you left off once you reconnect. If you were in the middle of a spin, the game will complete that spin automatically. Any winnings from that spin will be credited to your account. In live games, such as blackjack, your bets will remain in play, and the outcome will be reflected in your updated balance when you reconnect.

Ensuring Continuity

While disconnections are sometimes unavoidable, you can take steps to minimize their impact. Ensure that you have a stable internet connection before starting a game. If you experience frequent disconnections, consider contacting your internet service provider for a more reliable solution.

Troubleshooting Frozen Games

Initial Steps to Resolve Frozen Games

A frozen game can disrupt your momentum and enjoyment. Here’s how to solve this problem step-by-step:

Check the Connection to the Internet: Make sure there is stability in your internet connection. Reconnecting to your WiFi might sometimes fix the issue.
Clear your cookies and cache: Your browser gathers information over time that may cause performance issues.

Advanced Troubleshooting

If the initial steps don’t work, try the following:

Use Incognito Mode: Open your browser in incognito mode. This mode disables extensions and uses default settings, which can help clear up any issues.
Reboot Your Device: Sometimes, a simple restart can resolve software conflicts that might be causing the game to freeze.
Update Your Device Software: Ensure that your device’s software is up to date. Outdated software can lead to compatibility issues with online games.

When to Contact Support

If you’ve tried all the troubleshooting steps and the game is still frozen, it’s time to contact BetNow Casino’s technical support team. Our experts are available to assist you in resolving any issues promptly, ensuring you can get back to playing as soon as possible.